Due to the preventive measures we’re taking to protect the health of our support specialists in light of COVID-19, we are currently experiencing longer than usual times to process new ads in non-text formats (such as Video, RDA, App, etc.). Requests to appeal a decision to disapprove an ad will also be delayed, and requests to expedite unreviewed ads will not be supported at this time.

During this period, we encourage you to use existing approved ads (without editing) or text formats for new ads (e.g., Expanded Text Ads, Original Text Ads, Responsive Search Ads (VTA). We also encourage you to use Self-Service Appeals via Policy Manager, which allows you to appeal a policy decision directly from your Google Ads account using just a few clicks.

We sincerely apologize for any inconvenience this may cause you and appreciate your patience. We will update this page as the situation changes.